This is a working draft. Before launch, it will name a real person and give their contact details, as the DPDP Act requires.
If you have a question or concern about your data, this is where to reach the person responsible for it. We take it seriously, and we will help.
Who to contact
Our Grievance Officer and Data Protection Officer handles privacy questions, data-rights requests, and complaints. [COLLECT: named officer, email, and postal address]
What you can raise
- Questions about how we handle your data.
- Requests to access, correct, export, or delete your data.
- Withdrawing consent you gave earlier.
- A complaint about anything privacy-related.
How we respond
We will acknowledge your message promptly and work to resolve it within the timelines set by the DPDP Act. If we need more information to help, we will ask. [COLLECT: confirm acknowledgement and resolution timelines]
If you are not satisfied
If we cannot resolve your concern, you can escalate it to the Data Protection Board of India.